At Careerstars, your satisfaction and career success are our top priorities. We offer clear guarantees and a structured refund policy to ensure you feel confident and secure in your investment.

30-Day Money-Back Guarantee

We offer a no-questions-asked, 30-day money-back guarantee from the date of purchase for all our plans. If for any reason you are not satisfied during this initial period, simply contact us and we will issue a full refund.

Job Offer Guarantee & Extended Refund Eligibility

If you do not receive any job offer within 8 months of enrollment and have completed all required steps of the program, you may be eligible for a full refund and additional compensation, depending on the plan you have purchased.

This applies only if you actively participate and meet all program requirements. The specific refund and compensation amounts are detailed in your plan agreement.

Eligibility Criteria for Extended Refund & Compensation

To be eligible for the extended refund and compensation guarantees, you must:

• Complete your onboarding interview within 14 days of purchase.
• Upload a professional resume and complete your career profile.
• Attend all assigned coaching sessions and complete any training modules.
• Follow through with interview preparation tasks and respond to communication.
• Be responsive to job opportunities shared by your assigned headhunter.
• Keep us updated on interviews, offers, and job status.

Refund Request Process

To request a refund (within 30 days or under the extended guarantee), email us at support@careerstarshq.com with:

• Full Name and Email ID used at purchase
• Plan purchased and payment date
• Reason for refund request
• Any relevant documents (proof of participation, correspondence)

We respond within 3–5 business days and process approved refunds within 7–10 business days via the original payment method.

Exclusions

Refunds are not eligible if:

• You request after 30 days and haven’t met the program requirements.
• You voluntarily pause, delay, or stop participating without notice.
• You receive a job offer (even if you decline it).
• You misrepresent your participation, background, or employment status.

Need Help?

We’re here for you. Reach us at support@careerstarshq.com with any questions or concerns.